We offer custom support packages for your software products and customizations.
Especially in enterprise environments with complex IT infrastructures and a large user base you will be faced with problems and questions. Issues we can help you with. With our support portal you can submit any errors or questions 24/7 over a browser or a central support email address. Either way your issues will be saved, categorized and dealt with.
For your standard software products we also offer combined support and maintenance contracts which include not only the normal support services but also maintenance and updates on your system. Once a new software update is available we will contact you, check with you if the update is really necessary and schedule the actual service or your system.
Our maintenance and support contracts generally have a term of one year and depending on the service level agreement come with a bundle of different services like number of updates, number of support requests and faster response times.
Our support and maintenance contracts offer you depending on the service level update and maintenance for one year – that way your software is always up to date. Your investement and your data is secure – within a fixed budget.
From one Source
We are your interface to the software vendors. Due to our years of experience we are able to answer many questions directly. But even we do not know everything – in that case we handle all the communication with the software vendor directly for you.
Our central ticket system ensures that we can respond quickly and efficienty to your problems and questions to quickly find a solution. You will be notified immediately of any changes in the status of your support ticket by email.